Legal Documents

Joya App Terms & Conditions — Please Read Before Use

These Terms & Conditions joya app and its users. By using the platform, you are deemed to have agreed to all of these terms.

Last Updated: January 1, 2026 Published in English Legally Valid
Age Verification & Identity Check

Only those aged 18 and above joya appto register. Identity verification is mandatory.

Deposit & Withdrawal Policy

Payments are made under clear, defined rules. Full details on limits and processing times are explicitly stated in the terms and conditions.

Bonus & Promotional Terms

Each bonus has its own wagering requirements. joya app's bonus policy is fully transparent.

Account Security

You are responsible for the security of your account. Never share your password or login credentials with anyone.

Prohibited Activities

Fraud, multiple accounts, or system exploitation will result in account closure.

Responsible Gaming

If you run into any issues, our support team is here to help. Self-exclusion and limit-setting options are available at all times.

Important Notice: joya app Please read these Terms & Conditions carefully before using the platform. By accessing the platform or creating an account, you are automatically deemed to have agreed to all of these terms.

These Terms & Conditions form a legal agreement between joya app (hereinafter "joya app", "we", "us", "our") and its users (hereinafter referred to as "you", "user"). This agreement joya appapplies to the use of the website, mobile application, and all associated services.

We may update these Terms & Conditions from time to time. Any changes will be communicated via your registered email or a platform notification. Continued use of the platform will be considered acceptance of the revised terms.

1 General Terms & Conditions

joya app An internationally licensed online gaming platform offering casino games, Sports Betting, slots, and bingo.

  • This platform may only be used for entertainment and lawful purposes.
  • Commercial use of any content, games, or data from the platform without our written permission is strictly prohibited.
  • These Terms & Conditions shall take effect from the date of the most recent update.
  • If any provision is found to be legally invalid, the remaining terms shall continue to be valid.

joya appThis platform may not be accessed from any country or region where its services are prohibited by law. Users are solely responsible for complying with the laws of their own jurisdiction.

2 Account Registration & Verification

2.1 Registration Eligibility

  • Registrants must be at least 18 years of age.
  • Each individual may open only one account.
  • All information provided at the time of registration must be truthful and accurate.
  • Members of the same household may only register one account per IP address.

2.2 Identity Verification (KYC)

joya app A KYC (Know Your Customer) process is followed to prevent money laundering and fraud. Identity verification is mandatory before withdrawal or after depositing above a specified amount.

  • National ID (NID) or Passport
  • Proof of current address (utility bill or bank statement)
  • Proof of payment method (bKash/Nagad number verification)

2.3 Account Security

Keep your account login credentials confidential. You are responsible for any activity carried out under your account. If you notice anything suspicious, please joya app Contact Support.

3 Payments, Deposits & Withdrawals

Payment Matters BKash/Nagad Bank Transfer Crypto
Minimum Deposit BDT 50 BDT 500 $10
Maximum Deposit (Daily) BDT 50,000 BDT 2,00,000 Unlimited
Minimum Withdrawal BDT 200 BDT 1,000 $20
Processing Time 5–30 minutes 1–3 business days 1–24 hours

3.1 Withdrawal Terms

  • At least one bet equal to the deposit amount must be placed before a withdrawal can be made.
  • Withdrawals will only be returned via the same method used for the deposit.
  • Right to withhold withdrawals until KYC verification is complete joya apphas.

Warning: Withdrawals to third-party accounts are not permitted. Funds will only be returned to a payment method registered in your name.

4 Bonus & Promotional Offers

joya app A variety of bonuses and promotional offers are provided on a regular basis. Each bonus has its own terms and conditions, which should be read carefully before claiming.

4.1 General Bonus Terms

  • Each bonus has a specific wagering requirement, typically ranging from 20x to 50x.
  • Bonuses are generally valid for 7 to 30 days.
  • A user may not claim the same bonus more than once.
  • Bonus funds cannot be withdrawn directly — only winnings are withdrawable.

4.2 Welcome Bonus

A special bonus applies to the first deposit for new members. The wagering requirement for this bonus is 30 times the bonus amount.

To cancel a bonus, please contact support. If the bonus has not been used, the full deposit can be withdrawn.

5 Betting Rules

5.1 Bet Acceptance & Cancellation

  • Once a bet is confirmed, it cannot be changed or cancelled (except via cash out).
  • Right to void bets placed on erroneous odds joya apphas.
  • If an event is cancelled or postponed, the bet amount will be refunded.

5.2 Maximum Win Limit

Maximum winnings per betting event are capped. The daily maximum payout for Sports Betting is BDT 1,000,000 and for casino games is BDT 5,000,000.

5.3 Live Betting

Odds change rapidly in live betting. joya app If the odds change while a bet is being processed, the user will be given the option to accept or decline the updated odds.

6 Prohibited Activities

Participation in any of the following activities is strictly prohibited:

  • Creating multiple accounts or using another person's account.
  • Exploiting system or software vulnerabilities (including arbitrage betting).
  • Money laundering or transactions involving illegal funds.
  • Use of bots, auto-clickers, or third-party software.
  • Harassing or defrauding other users.
  • Providing a false identity or inaccurate information.

Consequences: If any of the above activities are proven, the account will be permanently closed and the balance may be forfeited. In serious cases, legal action will be taken.

7 Privacy & Data Protection

joya app The protection of your personal data is our top priority. We never sell your information to third parties. For more details, please review our Privacy Policy.

  • Personal information is used solely for service delivery and legal compliance purposes.
  • 256-bit SSL encryption is used to protect your data.
  • You may request the deletion of your personal data at any time.

For more details, please visit our Privacy Policy Please read the page.

8 Responsible Gaming

joya app We are committed to responsible gaming. We provide a range of tools to ensure gaming never goes beyond the boundaries of entertainment.

  • Deposit Limit: Set your own daily, weekly, or monthly limits.
  • Bet Limit: Set a maximum limit on the amount per bet.
  • Session Limit: Set a limit on how long you play in a single session.
  • Cooling-Off Period: Take a break from 24 hours up to 30 days.
  • Self-Exclusion: Close your account for 6 months or permanently.

If you feel that gaming is having a negative impact on your life or your family's life, please joya app Reach out to our Responsible Gaming page Get more information from

9 Account Suspension & Closure

9.1 User Rights

You may close your account at any time. We recommend withdrawing your balance before doing so. If you submit a request to our support team, joya app Account will be closed within 48 hours.

9.2 joya app's Rights

In the following circumstances joya app Reserves the right to suspend or close accounts without notice:

  • Terms Violation
  • Suspected fraud or fraudulent activity
  • Without completing KYC verification,
  • Accounts inactive for an extended period (more than 12 months)

10 Limitation of Liability

joya app Not liable in the following cases:

  • Games missed or bets lost due to internet disconnection or technical failure.
  • Delays or errors caused by third-party payment providers.
  • Account information leak due to user negligence.
  • Force majeure events (natural disasters, government directives, etc.).

Maximum liability is limited to the total amount you have deposited in the last 30 days at the time of the dispute.

11 Terms Update

joya app These terms and conditions may be changed, updated, or amended at any time. For significant changes, a notification will be sent to the registered email address or posted on the platform at least 7 days in advance.

Continued use of the platform after any changes will be considered your acceptance of the updated terms. If you do not agree to the new terms, you have the right to close your account.

12 Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions, joya appContact our support team:

  • Email: support@joyaapp.pro
  • Live Chat: Available 24/7 (in Bangla)
  • Complaint response time: Up to 48 hours

We believe any dispute or issue can be resolved through direct communication. joya app Always strives to find a fair resolution in favor of the user.

Our FAQ page Find answers to common questions. Check there first for a quick resolution.

Done reading the terms? Now Joya AppJoin

Register today on a trusted, transparent, and secure platform. joya appkeeps your data and funds protected at the highest level.

Licensed SSL Secured 24/7 Bangla Support Responsible Gaming

18+ only. Play responsibly.

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