Joya App Privacy Policy — Your Data Is Safe With Us

1 Introduction & Commitment

When you joya appWhen you register or use the - platform, we collect certain information — solely to provide you with a better experience. We do not trade or profit from your data.

This privacy policy outlines: what data we collect, why we collect it, how it is stored, and what rights you have over your data. It applies to joya appApplies to all - services — the website, mobile app, and all related platforms.

This policy has been developed in accordance with applicable laws in Bangladesh and international data protection standards.

2 What Data We Collect

2.1 Information You Provide Directly

• Full name and date of birth
• Email address and mobile number
• Residential Address
• National ID or passport details (for KYC verification)
• Payment method details (bKash/Nagad number, bank account)

2.2 Automatically Collected Information

3 How Your Data Is Used

joya app Uses your data exclusively for the following purposes:

• Service Delivery: Account creation and management, gameplay access, payment processing.
• Security Assurance: Preventing fraud and unauthorized access.
• Legal obligations: KYC verification, AML (Anti-Money Laundering) compliance.
• Service Improvement: Analysing user behaviour to enhance your experience.
• Contact: Sending important updates and transaction confirmations.
• Responsible Gaming: Detects unusual gaming patterns and provides assistance.

4 Who We Share Your Data With

joya app Never sells your data. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Providers

• Payment Processors: bKash, Nagad, Bank — to process your transactions.
• KYC provider: For identity verification.
• Cloud services: For secure data storage (AWS).
• Game Providers: For operating game software (Pragmatic Play, Evolution, etc.).

4.2 Legal Requirements

Information may be disclosed in response to legal requirements, court orders, or regulatory authority requests. In such cases, joya app Complies with all legal obligations.

5 Data Protection Practices

joya app Uses industry-leading technology and practices to protect your data:

• 256-Bit SSL/TLS Encryption: All data transmissions are encrypted.
• AES-256 storage encryption: Data stored in the database is secured.
• Two-Factor Authentication (2FA): Preventing unauthorized access to accounts.
• Firewall & DDoS Protection: Network secured by Cloudflare.
• Regular Penetration Testing: Security audited by independent external experts.
• Employee training: Regular staff training and awareness programs on data protection.

6 Cookie Policy

Cookies are small text files stored in your browser. joya app The following types of cookies are used:

You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may prevent the platform from functioning correctly.

7 Your Rights Regarding Your Data

joya appAs a registered user on -, you have the following rights over your data:

8 Protection of Minors

joya app Strictly refrains from providing services to anyone under 18. We never knowingly collect personal data from minors.

• Age is verified at the time of registration.
• Age verification is mandatory during account verification.
• Any account identified as belonging to a minor is terminated immediately.

9 Data Retention Policy

joya app Your data is not retained beyond what is necessary. The following retention periods apply:

• Active Account Information: For as long as the account remains active.
• Financial transaction details: Up to 7 years as required by legal obligations.
• KYC documents: Up to 5 years after account closure.
• Log Data: Up to 12 months.
• Marketing Consent: Immediately upon withdrawal of consent.

After the designated retention period, data is securely deleted or anonymized.

10 Third-Party Services & Links

joya app-'s platform integrates with third-party game providers and payment services. These third parties maintain their own privacy policies, and joya app We are not responsible for their data collection practices.

• Game providers (Pragmatic Play, Evolution) receive only the data necessary to operate the games.
• Payment providers receive only the data required to complete transactions.
• All Third-Party Providers joya appBy signing -'s data protection agreement.

11 Policy Changes

joya app This privacy policy may be updated as needed. Any changes will be reflected in the "Last Updated" date at the top of the page. For significant changes, a notification will be sent to your registered email address.

Continued use of the platform after any policy changes will be considered your acceptance of the updated policy.

12 Contact & Complaints

If you have any questions about this privacy policy or your personal data, joya appContact -'s data protection team:

• Email: privacy@joyaapp.pro
• Support Email: support@joyaapp.pro
• Live Chat: 24/7 Available (in Bengali)
• Response Time: Up to 72 hours